FAQ's

FREQUENTLY ASKED QUESTIONS:

HOW COMFORTABLE IS YOUR APPAREL?  We set ourselves apart from many other companies by using only Soft Fabrics that have Universal Appeal. You will want to live in what you buy from SHOP MR. FREE -- GUARANTEED -- Or Your Money Back!

HOW DO I CONTACT CUSTOMER SERVICE? There should be an Instant Chat Button on every page, or you can give us a call at 443.797.2166. Additionally, you can email us at: support@mrfree.us 

WHAT'S YOUR RETURN POLICY? SHOP MR. FREE will accept your return of unworn, unwashed, like new condition (per SHOP MR. FREE discretion) and defective merchandise by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 100 days of receipt. Eligible refunds made within 100 days after receipt will be credited for the item's purchase price in the original form of payment. A customer is allowed one price adjustment on full-priced merchandise due to a sale however, it must be made within 7 days from the original date of shipment. Any other return/exchange will fall under the SHOP MR. FREE Guarantee policy for merchandise credit or merchandise swap. 

AFTER PLACING MY ORDER, HOW LONG CAN I EXPECT BEFORE IT ARRIVES? All orders placed on the website are custom printed, and wait times are determined by current printing and shipping workloads.  We have found that typically the orders will arrive on your doorstep in about a week, however, during peak periods (like Christmas) it may take up to 2 weeks to arrive.  And while we're at it -- Christmas orders need to be placed on or before December 12th for Santa to be on time!! Additionally, if an item is temporarily out of stock, this may cause a delay of undetermined time; but we will notify you via email, and be by your side to work through it.

HOW DOES YOUR APPAREL FIT? Every piece of apparel has a sizing chart for reference.

WILL YOU BE GETTING ______ BACK IN STOCK? We release new products all the time; sometimes that means that older designs are recycled to make room for our newest designs. Any items no longer on the site are out of production, but we might be able to bring them back for you if you ask :)

CAN I USE MORE THAN ONE COUPON ON MY ORDER? Freedom isn’t free! Our systems only allow one coupon per purchase.

ARE SHOP MR. FREE ITEMS MADE IN THE U.S.? All apparel is printed in America, and much of our products are made in America.  "If democrats are causing goods to be too costly with their idiotic laws and schemes, and other countries make great products at reasonable rates, I will go with them." Mr. Free

DO YOU SHIP INTERNATIONALLY? Unfortunately, not at the present time.

HEY BUDDY, WHERE’S MY RETURN? Likely still shipping to us. We’ll contact you via email as soon as we receive the item and are processing it.

MY COUPON CODE IS NOT WORKING, WHAT DO I DO? Contact Customer Service and we'll help you.

DO YOU CARRY TALL OR LARGE SIZES? As possible, yes.

I WOULD LIKE SOMETHING I DO NOT SEE ON YOUR SITE!  Anything you don't see and would like, hit the chat button, call us, or email.  We will do our best to make it happen.

We will do our best to make you happy in every way.  You have my word on that. Mr. Free